Qevrulix™ Return & Refund Policy

A Clear And Fair Return Experience

At Qevrulix™, we want every customer to feel confident when purchasing our products.

If your purchase does not meet your expectations, our return process is designed to provide a clear and straightforward solution.

Please review the following terms carefully before requesting a return.

90-Day Return Window

Customers may request a return within 90 calendar days after receiving their order.

Return requests submitted after this period may not be eligible for approval.

Conditions For Eligible Returns

To qualify for a return, the item must meet the following requirements:

• The product must be unused or in a condition consistent with inspection.
• The item must include original packaging and included accessories.
• Products must not show damage caused by improper use, modification, or misuse.
• Proof of purchase or order information is required for return processing.

How To Start A Return

To request a return, please contact our customer support team at:

Email: service@qevrulix.com

Please include the following information:

• Order number.
• Product name or item details.
• Reason for the return request.
• Photos or additional information when relevant.

Our team will review your request and provide return instructions if your request is approved.

Problems With Your Order?

Please inspect your order after delivery and contact us as soon as possible if you receive:

• A damaged product.
• A defective item.
• An incorrect product.
• An item that significantly differs from the product description.

Our team will review the situation and provide an appropriate solution, which may include replacement, refund, or return assistance depending on the specific circumstances.

Items That May Not Be Eligible For Return

Certain products may have different return conditions due to their nature or customization.

• Customized or personalized products.
• Products specifically created according to customer requirements.
• Items marked as final sale where applicable.
• Gift cards or similar non-physical payment products.

If you are unsure whether your item qualifies for return, please contact our support team before sending the product back.

Return Delivery Responsibility

For preference-based returns, such as ordering the wrong item, changing your mind, or no longer needing the product, customers may be responsible for return shipping costs.

For products that arrive damaged, defective, incorrect, or materially different from the description, Qevrulix™ will review the issue and provide an appropriate solution.

Product Exchanges

If you would like to exchange an item for another product, please contact our customer service team first.

Depending on availability and the specific situation, we may recommend returning the original item and placing a separate order for the replacement product.

EU 14-Day Cooling-Off Period

For customers located in the European Union, applicable consumer protection regulations may provide a right to cancel or return an order within 14 days after receiving the goods.

Returned products must remain in their original condition, including original packaging and any included accessories.

How Refunds Are Issued

Once your return request has been reviewed and the returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that additional processing time may be required by your bank or payment provider before the refund appears on your account.

If you have not received your refund after the stated processing period, please contact us at service@qevrulix.com.

Need Assistance?

If you have questions about returns, refunds, exchanges, or order-related concerns, our customer service team is available to assist you.

Email: service@qevrulix.com

Phone: +86 133 1684 1908

Customer Service Hours: Daily, 07:00–22:00

Support Beyond The Purchase

At Qevrulix™, we believe a premium product experience continues after checkout.

Clear policies, responsive communication, and practical solutions are important parts of building long-term trust with our customers.